Refund policy

Last updated: September 2026

At Chic NeEDS, we want you to feel good about your purchase. If something is not right, please contact us through our website so we can help.

Returns

You may request a return within 30 days of delivery. To start a return, contact Chic Needs with your order number and the item you wish to return. We will provide return instructions and the correct return address. Please do not send an item back before receiving those instructions.

For a change-of-mind return, the item must be unused, in its original condition, and include its original packaging, tags, accessories, and parts. Items showing signs of wear, damage, or misuse may not qualify for a change-of-mind return.

Non-returnable items

Gift cards and personalized or customized products are not eligible for change-of-mind returns. A product marked final sale or non-returnable before purchase is also excluded from change-of-mind returns. For hygiene reasons, an opened or used beauty or personal-care product may be excluded if that restriction was clearly stated on its product page before purchase.

These exclusions do not apply to your rights if an item is defective, damaged, incorrect, or otherwise protected under applicable law.

Return shipping

Customers pay return shipping for change-of-mind returns. If we sent the wrong item or an item arrived damaged or defective, Chic NeEDS will cover reasonable return shipping or provide another appropriate resolution.

We recommend using a trackable shipping method and keeping your receipt until the return is resolved. We do not charge a restocking fee. Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

Damaged, defective, or incorrect orders

Please contact us as soon as possible, preferably within 7 days of delivery, if your order arrives damaged, defective, or incorrect. Include your order number and photos of the item and packaging if available. The 7-day period helps us investigate promptly; it does not limit your rights under applicable law.

We will review the issue and offer an appropriate remedy, which may include a replacement or refund.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund is approved. Please allow approximately 3–5 business days for inspection after the return arrives.

Approved refunds are issued to the original payment method. After we issue a refund, your financial institution may take an additional 5–10 business days to post it.

Order cancellations

You may request cancellation before an item is fulfilled. If it has already been fulfilled, the return terms above apply. We will refund a canceled item that you have paid for to the original payment method.